Bypass Mobile Status

Experiencing High Latency - Multiple Modules

Update - We are continuing to monitor for any further issues.
Dec 6, 11:15 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 19:22 CST

Update - We are continuing to investigate this issue.
Dec 5, 16:09 CST

Update - We are continuing to investigate this issue.
Dec 5, 14:46 CST

Investigating - We are currently investigating an issue causing greater than normal latencies across multiple Bypass modules.

We are working to resolve this issue as quickly as possible and will continue to provide updates until resolution.
Dec 5, 14:46 CST

Bypass Services Operational

Orders Operational

Payments Operational

Fulfillment Operational

Reconciliation Operational

Reports Operational

Parametric Services Operational

Support Operational

Phone Support Operational

Support Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 7, 2019

No incidents reported today.

Dec 5, 2019

Parametric Service Interruption - Processing Credit Cards

Resolved - Shift4 has resolved all issues related the service interruption from earlier in the week.

If you continue to have any issues perform adjustments or sale finalizations on transactions or batches not submitting from December 3, 2019, please reach out to Shift4 support.
Dec 5, 13:11 CST

Update - Shift4 continues to work on resolving issues resulting from the initial service issues affecting customers from December 3, 2019.

At this time, Shift4 is working on the following:
- a data integrity issue preventing Shift4 from successfully sending some settlement files
- perform adjustments or sale finalizations on transactions

For more information and additional assistance, please visit the Shift4 status page at https://myportal.shift4.com/index.cfm?action=support.status.
Dec 5, 09:59 CST

Update - Shift4 has resolved the speed and availability issue that was affecting Parametric sites.

They are continuing to work on additional issues that was resulted from the original incident. This includes:
- Settlement Batches flagged as "Suspended"
- 9847 Errors when performing adjustments or sale finalizations on transactions

For any additional information regarding these issues, please visit the Shift4 status page at https://myportal.shift4.com/index.cfm?action=support.status.
Dec 3, 20:33 CST

Update - Shift4 is continuing to work through the issue affecting authorization and settlement speed and/or availability.

As a result of this incident, settlement batches in Shift4 are being flagged as "Suspended". Shift4 is in the process of validating batches and resubmitting as necessary.

For more information, please view the Shift4 status page at https://myportal.shift4.com/index.cfm?action=support.status.
Dec 3, 19:07 CST

Identified - Parametric payment processor Shift4 is currently experiencing intermittent service issues that may affect authorization and settlement speed and/or availability. They are aware of these issues and are working to resolve them as soon as possible.

For more information, please visit the Shift4 status page at https://myportal.shift4.com/index.cfm?action=support.status.

We will continue to provide updates as they become available.
Dec 3, 15:45 CST

Dec 4, 2019

No incidents reported.

Dec 3, 2019

Service Interruption - Accessing Bypass Reports

Resolved - This incident has been resolved.
Dec 3, 10:54 CST

Update - We are continuing to monitor for any further issues.
Dec 2, 10:57 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 10:55 CST

Identified - We have identified an issue that is causing Bypass Reports to be unavailable, intermittently.

We will continue to provide updates until resolution.
Dec 2, 10:14 CST

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

Service Interruption - Audits

Resolved - This incident has been resolved.
Nov 26, 09:06 CST

Investigating - We are currently investigating an intermittent issue where some customers may be unable to start / create audits in Bypass Manager.

As soon as more information becomes available, we will provide additional updates.
Nov 22, 10:59 CST

Nov 25, 2019

No incidents reported.

Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.

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