Clover Sport Status

Service Interruption - Unable to load 7Shifts Configuration

Investigating - We are currently investigating an issue that is affecting customers using the 7Shifts integration with Bypass/Clover Sport.

Affected customers will be unable to load the Labor settings tab in Bypass Manager and unable to see sales information or labor information when signed into 7Shifts.

We'll post an update when more information is available.
Jun 23, 09:41 CDT

Bypass Services Operational

Orders Operational

Payments Operational

Loyalty / Rewards Operational

Fulfillment Operational

Standsheets Operational

Reconciliation Operational

Reports Operational

Support Operational

Phone Support Operational

Support Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Limited Support Availability - Independence Day 2022 Jul 4, 09:00 - Jul 5, 00:00 CDT

In observance of Independence Day in the United States, the Clover Sport Product Support team will be unavailable for non-critical issues on Monday, July 4th, 2022.

If during this time you are experiencing a complete loss of functionality or access to services where no workaround is available, please call Clover Sport Product Support at 512-291-6192, Opt 1 to page our on-call team.

For non-critical issues, please submit a ticket through the Clover Sport Help Center or email us at support@bypassmobile.com.

Clover Sport Product Support will return to offering regular support options on Tuesday, July 5th, 2022 at 9:00 AM Central Time.
Posted on Jun 28, 11:56 CDT

Past Incidents

Jun 30, 2022

Scheduled Maintenance - Cloud Maintenance and Software Update

Completed - The scheduled maintenance has been completed.
Jun 30, 05:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 02:00 CDT

Scheduled - On Thursday, June 30, 2022 at 2:00 AM Central Time, Clover Sport will be performing maintenance on their cloud services. This is not anticipated to interrupt regular business operations.

A software update will also be pushed to devices during this maintenance period. Customers are asked to please reboot their device (Clover) or logout/login of Access or Anywhere (MTI) to install the update.

If you experience any issues during the maintenance period or update process, please call Clover Sport Product Support at 512-291-6192, Opt 1.
Jun 29, 13:29 CDT

Jun 29, 2022

Service Interruption - Phone Support

Resolved - The issue affecting our service provider has now been resolved. Thank you for your patience as they worked to resolve this issue.
Jun 29, 10:11 CDT

Monitoring - Our provider has started to see improvements with service. If you have attempted to contact Clover Sport Product Support by phone, please try again.

If you continue to have issues, Product Support can also be reach via the Help Center at support.bypassmobile.com or via email at support@bypassmobile.com.

We will continue to monitor this situation for any further updates.
Jun 29, 10:02 CDT

Investigating - Customer may have issues contacting Clover Sport Product Support by phone at this time.

While this issue is being investigated, please contact Clover Sport Product Support via the Help Center at support.bypassmobile.com or via email at support@bypassmobile.com.

An update will be posted once more information is available.
Jun 29, 09:35 CDT

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

Unresolved incident: Service Interruption - Unable to load 7Shifts Configuration.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

Limited Support Availability - Juneteenth 2022

Completed - The scheduled maintenance has been completed.
Jun 21, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 09:00 CDT

Scheduled - In observance of Juneteenth, the Clover Sport Support team will be unavailable for non-critical issues on Monday, June 20, 2022.

If during this time you are experiencing any critical issues where the flow of your business has completely stopped and you require immediate assistance, please call Clover Sport Support at 512-291-6192, Opt 1 to page our on-call team.

For non-critical issues, please submit a ticket through the Clover Sport Help Center or email us at support@bypassmobile.com.

Clover Sport Support will return to offering regular support options on Tuesday, June 21, 2022 at 9:00 AM. Central Time.
Jun 13, 11:04 CDT

Jun 20, 2022

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.